At Shade e-Vaping we will do our utmost to resolve any issues you are having with your purchase. Please contact us and we will discuss further your options. All electronic cigarette components have a limited life span and will eventually need to be replaced.
Batteries are covered for 28 days against manufacturer faults only. Damaged items will not be exchanged.
Clearomizers are only covered if they are DOA (Dead on arrival)
We check everything we send out to ensure it is working (where we can check) and that it is not damaged.
E-Liquids cannot be returned under any circumstances, if we have sent out the wrong order we will send out a replacement immediately.
All batteries have a 28 warranty that covers electrical faults, please note E-Cigs batteries can be fragile and we will not cover physical damage or wear and tear. If the battery is DOA or faulty within 28 days email us and we will send out a replacement once we have received the fauly battery back.
Any advanced Kit with a 6 month+ warranty will cover the main body only and not chargers and batteries, the warranty for these devices will not cover physical damage or wear and tear. All chargers and batteries will have a 28 day warranty.
All products are thoroughly checked and tested before they are dispatched to our customers. However, we also know there is a small chance that a product could arrive dead or faulty, if this is the case please inform us immediately to arrange an exchange.
Returns are to be paid by the customer. We do not cover any postage or courier fees for returns. If you have any questions please contact us at the support tab on the right hand side of the website. If you wish to return an item, please email us providing the following information.
– Order number
– Reason for return